Zambia witnessed a notable advancement in digital services and customer experience as Zambia National Commercial Bank (Zanaco) forged a strategic alliance with Airtel Zambia. This collaboration has given rise to the Zanaco Bill Muster service, now accessible through the Airtel Money platform.
The official launch unfolded at Radisson Blu on 29th November, 2023, drawing the presence of key dignitaries and industry leaders to grace the ceremony.
The launch event, held at Radisson Blu, saw the presence of Ms. Noriana Muneku, Permanent Secretary – Administration, Ministry of Education, who officially inaugurated the service.
The occasion was attended by esteemed guests, including Zanaco CEO, Mrs. Mukwandi Chibesakunda; Airtel Zambia Managing Director, Mr. Hussam Baday, and the Vice Chancellor of The University of Zambia, Professor Anne Sikwibele, alongside other notable figures and members of the press.
The Zanaco Bill Muster service on the Airtel Money platform introduces a streamlined process for customers to make school fee payments with ease.
This collaboration marks a significant milestone in Zanaco’s ongoing digital agenda, emphasizing its commitment to providing efficient and accessible payment solutions for its customers.
Customers can now leverage the convenience of Airtel Money to access the Bill Muster service, simplifying school fee payments and contributing to a more seamless financial experience.
The partnership aims to empower customers by merging banking and mobile services to meet the evolving needs of a digital-savvy community.
Mrs. Mukwandi Chibesakunda, Zanaco CEO, expressed enthusiasm about the collaboration, stating, “This partnership with Airtel Zambia aligns with our commitment to innovation and customer-centric solutions. We believe that the Zanaco Bill Muster service on Airtel Money will provide a more accessible and efficient channel for our customers to manage their financial obligations, particularly school fees.”
Mr. Hussam Baday, Managing Director of Airtel Zambia, echoed this sentiment, emphasizing the joint effort to bring about positive changes in the digital landscape. “Airtel Money continues to be a platform of choice for many Zambians.
By integrating Zanaco’s Bill Muster service, we aim to make financial transactions, especially school fee payments, more convenient and seamless for our customers,” he remarked.
The collaboration is anticipated to contribute to the broader financial inclusion goals of both Zanaco and Airtel Zambia, creating a ripple effect in making digital financial services more accessible to a wider audience.