ZCSA Embraces Digitalization for Enhanced Service Delivery
Gerald Chizinga, the Executive Director of Zambia Compulsory Standards Agency (ZCSA), has urged employees to embrace digitalization to enhance service delivery and operational efficiency.
Mr. Chizinga emphasized the importance of digital processes in improving turnaround times during the opening of the Agency’s training in Pastel Advanced Procurement Module in Lusaka.
As part of the effort to advance digitalization, Mr. Chizinga announced that the ZCSA will no longer use manual procurement processes starting from March 1st, 2024. All procurement processes will transition to electronic platforms for greater efficiency and effectiveness.
ZCSA’s Strategic Plan for 2022–2026 outlines the commitment to digitalizing operational processes, integrating internal and external systems to elevate service delivery standards.
Mr. Chizinga highlighted that the training on the advanced procurement module aligns with the government’s agenda of reducing manual processes to enhance service delivery across various sectors.
The Executive Director urged workshop attendees to actively share the knowledge acquired during the training, fostering a collaborative and digitally-driven work culture within the agency.
In support of this initiative, ZCSA Finance Manager, Brian Malangisha, emphasized that employees will align their work with the guidance provided by Mr. Chizinga.
