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Zambia’s Health Minister Launches Service Delivery Charters for Statutory Boards

Health Minister Sylvia Masebo emphasized the importance of providing quality services to the people of Zambia. She made these remarks while launching service delivery charters for statutory boards at Ndeke House in Lusaka.

The charters were introduced under the theme “Enhanced Community Engagement, Innovation, and Excellence towards Universal Health Coverage.” 

Minister Masebo explained that this theme aligns with the health agenda of the UPND-led government, focusing on strengthening health systems, leadership, and governance through decentralization.

She highlighted that the development and launch of these charters are in line with the National Health Strategic Plan of 2022-2026, the Eighth National Development Plan, and Vision 2030. 

Minister Masebo emphasized that once implemented, these charters will assist Zambia in achieving Universal Health Coverage and Sustainable Development Goals.

The goals include improving the quality of health services at the district level, ensuring stable drug supply, and reducing maternal deaths. 

Minister Masebo stressed that maternal health is a presidential priority and directive, requiring attention at all levels of management and implementation.

Furthermore, Minister Masebo directed all government institutions to have service delivery charters in place to enhance the provision of quality services and ensure accountability to the public. These charters serve as a social pact between statutory boards and their clients, outlining service standards and strengthening accountability.

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