Emirates President Apologizes for Travel Disruption Caused by Dubai Storms

In an open letter to customers, Emirates Airline President Sir Tim Clark addressed the travel chaos caused by severe storms that hit the United Arab Emirates this week.

The letter acknowledges the immense challenges faced by passengers due to flight cancellations, delays, and logistical issues. 

Sir Clark cites the record-breaking rainfall on April 16th that crippled transportation and airport operations.

Emirates prioritized customer wellbeing by securing hotel rooms, meals, and essential supplies for stranded passengers. 

Over 12,000 hotel rooms and 250,000 meal vouchers were distributed, with additional resources dedicated to rebooking flights and assisting vulnerable travelers.

The letter emphasizes the airline’s efforts to restore normalcy. Regular flight schedules resumed on April 20th, and a task force is dedicated to reuniting passengers with their misplaced luggage (around 30,000 pieces).

Emirates acknowledges the shortcomings in communication and long wait times experienced by customers. They pledge to learn from this experience and improve their response protocols for future disruptions.

Finally, Sir Clark expresses his sincere apologies to all affected passengers and reiterates Emirates’ commitment to upholding their “Fly Better” brand promise.