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Emirates Achieves Certified Autism Center™ Designation for All Dubai Check-In Facilities, Pioneering Inclusive Travel Experience

Emirates has obtained the Certified Autism Center™ Designation for all of its Dubai check-in facilities. The certification, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES), underscores Dubai’s commitment to accessible tourism and coincides with World Autism Awareness Day on April 2.

Emirates’ efforts encompass several key locations, including the Emirates City Check-in & Travel Store in DIFC, Emirates Cruise Check-in at Port Rashid and Dubai Harbour, Emirates City Check-In in Ajman, and the dedicated hub in Terminal 3 at Dubai International Airport (DXB).

This designation ensures that neurodiverse customers, including those with autism and sensory sensitivities, can experience a comfortable and supported travel journey.

To achieve this milestone, Emirates employees underwent specialized training on autism and sensory awareness. The training equipped them with the understanding and skills necessary to cater to the needs of autistic travelers and individuals with sensory sensitivities, along with their families.

Additionally, comprehensive facilities audits were conducted to assess sensory inputs in public areas, such as sound levels, lighting, and potential sights and smells. These audits led to the development of sensory guides, empowering travelers to make informed decisions based on their specific needs and preferences.

Mohammed H. Mattar, Emirates DSVP Airport Services, emphasized the airline’s commitment to providing a seamless travel experience for all passengers. He highlighted the proactive partnership with Dubai’s Department of Economy and Tourism (DET) and IBCCES as a crucial step towards making travel inclusive and accessible.

Myron Pincomb, Chairman of the Board for IBCCES, commended Emirates for its dedication to exceptional guest service and acknowledged the significance of the sensory guides in making the check-in procedure more accommodating for individuals with sensory challenges.

This initiative aligns with Dubai’s vision of becoming the first Certified Autism Destination™ (CAD) in the Middle East. By collaborating with various stakeholders, including Dubai Airports, the General Directorate of Residency and Foreign Affairs, Dubai Police, and Dubai Customs, Emirates is contributing to making travel more inclusive and accessible for all individuals.

Furthermore, IBCCES’s creation of serves as a valuable resource for families, listing certified destinations and connecting them to other resources. Each destination listed on the site has met the requirements for Certified Autism Center™ designation, further enhancing accessibility for travelers with diverse needs.

Emirates’ achievement marks a significant milestone in the journey towards creating a more inclusive and welcoming travel experience for individuals of all abilities, reaffirming Dubai’s position as a leading destination for travelers worldwide.

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