Emirates SkyCargo Revolutionizes Customer Experience with Launch of eQuote
Emirates SkyCargo, the cargo division of the world’s largest international airline, has unveiled eQuote, a cutting-edge digital solution designed to redefine customer interactions with the airline’s cargo services.
The launch represents a pivotal step in Emirates SkyCargo’s commitment to digitization, enhancing customer experience, operational efficiency, and agility across global markets.
Integrated within the e-SkyCargo platform, eQuote empowers customers with a 24/7 self-service tool to request and manage spot quotations. This streamlined interface delivers real-time data for seamless bookings, covering a broad range of cargo, from pharmaceuticals to high-value items like luxury vehicles under the Emirates Wheels portfolio.
“Accelerating digital transformation is essential to staying ahead of evolving supply chain needs,” said Matthew Scott, Vice President of Pricing and Interline, Emirates SkyCargo. “eQuote enriches our digital offering, giving customers greater control and flexibility while maintaining the world-class service we’re known for.”
Emirates SkyCargo’s digitization strategy has resulted in over 60% of bookings being made digitally, showcasing the industry’s shift toward smarter logistics solutions. By integrating with leading platforms like WebCargo, cargo.one, CargoAi, and CargoWise, the airline has expanded its digital footprint.
Partnerships with global logistics leaders such as Kuehne+Nagel and DB Schenker further enhance accessibility, enabling direct host-to-host connectivity for faster and more efficient bookings.
The introduction of eQuote complements other enhancements, including a revamped e-SkyCargo portal and redesigned SkyCargo.com website. These platforms now feature intuitive navigation, mobile-friendly designs, and updated resources tailored to specific cargo requirements.
As digitization reshapes the air freight industry, Emirates SkyCargo aims to harness real-time booking data to refine its operations. Advanced analytics will guide decision-making around schedules, routes, and product offerings, ensuring the airline remains a trusted partner for global supply chains.
With innovations like eQuote, Emirates SkyCargo is poised to set new benchmarks in customer service and operational excellence, reaffirming its position as a leader in the air cargo sector.
