Access Bank Zambia Strengthens Customer Commitment with New Services and Upgraded Infrastructure
Access Bank Zambia has reaffirmed its dedication to delivering an exceptional banking experience by unveiling infrastructure upgrades and innovative financial solutions tailored to meet the evolving needs of its clientele.
Speaking at a cocktail event for Premium Elite customers, Access Bank Managing Director Mr. Lishala C. Situmbeko announced that the Bank is embarking on a nationwide branch upgrade aimed at creating more inviting, modern, and efficient service environments.
This initiative is coupled with the launch of customer-focused offerings, including vehicle financing and mortgage solutions, which are designed to unlock more personal and financial opportunities for clients.
“These developments reflect our ongoing commitment to serve you with excellence,” said Mr. Situmbeko. “We are enhancing not just our physical spaces, but also our service offerings to align with your lifestyle and ambitions.”
In addressing recent service disruptions, Mr. Situmbeko offered a sincere apology and emphasized the Bank’s quick response to restore system stability. He assured clients that the incident served as a valuable lesson, leading to improvements in IT infrastructure and operational resilience.
“Your feedback guided us through the recovery process and continues to shape how we grow and evolve. It has reminded us of the power of listening and the value of every relationship we nurture,” he stated.
Mr. Situmbeko also reaffirmed Access Bank’s commitment to trust and transparency, especially with its Premium Elite clients. He highlighted the Bank’s intention to continue offering personalised service, lifestyle privileges, and dedicated private banking support to this segment of customers.
“We appreciate the journey we’ve shared with you, the achievements, the setbacks, and the partnerships we’ve built along the way,” he said. “These moments define our purpose and inspire our pursuit of excellence.”
Mr. Bobbline Cheembela, Deputy Managing Director for Retail and Operations, also addressed the guests, expressing gratitude for their loyalty and reaffirming Access Bank’s customer-first promise.
The event concluded with a renewed pledge from the Bank’s leadership to listen actively, adapt strategically, and continue providing trusted, quality financial services across Zambia.
